FAQs
These are answers to some of the most common questions we’re asked by users of AMLCC. If you can’t find the answer to your question, please contact our team or watch our How to use AMLCC video for help getting started with the AMLCC platform.
What can AMLCC be used for?
Can I have a demonstration of AMLCC before I buy?
How do I subscribe to AMLCC?
How many of my firm’s employees can access AMLCC?
When will I receive login details after I’ve signed up?
Why do I have more than one access login for AMLCC?
I’ve forgotten my password. What do I do?
How do I change my username and password?
My AMLCC subscription is due to renew. When will I receive my renewal email?
Will my data/information be lost if I haven’t renewed on time?
Can I have a copy of the client data stored in AMLCC if I do not renew my subscription?
Do I need to tell clients that I will be using AMLCC to verify their details?
Can I upload my entire client list without manually entering them?
Am I able to mitigate the risk if a client comes back as high risk?
What are reusable client profiles?
Will AMLCC continue to be updated according to AML legislation and guidance?
How do I request a biometric identity verification check from my client?
After you initiate a check, your client will immediately receive a text message from AMLCC and an email from no-reply@amlcc.co.uk. These explain ‘You have an AMLCC ID confirmation request’ and include the link to start the process.
If they do not respond to the initial request, your client will receive reminder text messages and emails every 24 hours that tells them how long they have left until their request expires.
Your client has 7 days to complete the verification process, before the request expires. Please inform your client of this deadline as the request cannot be resent once it has expired. If your client doesn’t respond within the 7 days, you’ll need to send a new request (at your own cost).