These are answers to some of the most common questions we’re asked by users of AMLCC. If you can’t find the answer to your question, please contact our team or watch our How to use AMLCC video for help getting started with the AMLCC platform.
What can AMLCC be used for?
AMLCC is a complete AML compliance, risk management and education solution. To find out more about the features of the AMLCC online platform, please visit the Product Features page.
Can I have a demonstration of AMLCC before I buy?
You can find a demonstration of AMLCC here. You can also learn more about how the individual features work by exploring our Product Features.
How do I subscribe to AMLCC?
To subscribe to AMLCC, click here. After you’ve filled in the relevant details you’ll have the opportunity to add a discount code, if you have been given one by your local AML authorities.
How many of my firm’s employees can access AMLCC?
Your AMLCC package comes with access for the firm, the person in charge of money laundering and three employees. If you require more employee logins, you can purchase additional Users when you purchase AMLCC or at any time by clicking ‘Additional order’ to the left-hand side of your AMLCC screen once you’ve logged in.
When will I receive login details after I’ve signed up?
You’ll receive an email with your login details 5-10 minutes after submitting the registration form. Always check your junk mail if you’ve not received them in this timeframe. If you’ve still not received the email, contact the AMLCC team who will be able to help you.
Why do I have more than one access login for AMLCC?
If you’re the person who’s registered your firm for AMLCC you’ll receive two separate logins in total.
1. Firm Login: This is emailed to you after your registration has been successful. You’ll need to use the Firm Login to set up your firm details and create logins for the person in charge of money laundering reporting. However, please note this is not your own individual account. This is mainly used for your initial set up of AMLCC and if you need to change the details of the person in charge of AML. This is not used for the day-to-day use of AMLCC.
2. Money Laundering Reporting Login: This is created as part of your firm’s initial setup in the system. It gives the person in charge of money laundering reporting access to their own specific training videos, enables them to see which employees have completed their training and also to receive reports from employees that need to be sent to authorities. If you’re the only employees of your firm, you’ll only need to set up this login, which you do through your Firm account. You will not need an Employee Login as well.
If you are an employee of a firm and not the person in charge of money laundering reporting, you should only receive one login. This is unique to you and gives you access to complete your training and upload your own clients (if applicable). If you’ve received two logins in error, please contact our team.
I’ve forgotten my password. What do I do?
If you know your username, you can click the forgotten password link on the login page, enter your username and click “Email password”. A password reset link will be sent to the email associated with that username. If you don’t know your username you’ll need to contact the AMLCC team who will be able to help you.
In addition, your firm’s person in charge of money laundering reporting can also send a password reset link. To do this they need to log in, go to the Admin header and then click on ‘Staff’. This will show all of the details for that particular login including their username. They will be able to select “Change password” which will then send an email to the particular user to reset their password.
How do I change my username and password?
Each separate user can change their login username to something more memorable. To change your username, first log in and then click on “Personal Details”.
The person in charge of money laundering reporting in your firm can help you to change your password. To do this, they need to log in, go to the ‘Admin’ header and then click on “Staff”. This will show all of the details for that particular login including their username. They will be able to select “Change password” which will then send an email to the particular user to reset their password.
My AMLCC subscription is due to renew. When will I receive my renewal email?
AMLCC will send out 3 automatic email reminders. The first one being one month before the expiry date, followed by one week before the expiry date and lastly on the day the account has expired.
Will my data/information be lost if I haven’t renewed on time?
If you have not renewed your AMLCC subscription before the expiry date, you will no longer have access to the online platform from the day after the subscription is due to expire.
Any data is stored according to AMLCC’s data protection policy. We cannot guarantee your data will still be stored by the AMLCC platform after your subscription has expired. You should contact our team to discuss your situation.
Can I have a copy of the client data stored in AMLCC if I do not renew my subscription?
You can make a request to our team within 10 days of your renewal date for a download of the data you have input into the system.
This copy of client data will include firm and client details and any external documents you chose to store in the platform. It will not include your AMLCC firm policy, firm wide risk assessment or client risk assessments as these include the intellectual property of AMLCC.
AMLCC will charge £100 (exclusive of VAT) of this copy of your client data.
Do I need to tell clients that I will be using AMLCC to verify their details?
You’ll need to add information in your client contract to advise clients that you might carry out online verification on them for AML purposes. You do not need their permission for this but you do need to tell them that these checks may happen.
Can I upload my entire client list without manually entering them?
Yes. You simply go to the ‘Upload clients’ tab and download the upload template. There are instructions for this on the template. Once completed make sure the file is saved as a CSV file and simply upload it to AMLCC.
Am I able to mitigate the risk if a client comes back as high risk?
Employees cannot change the high-risk – they can only request to mitigate the risk. The person in charge of money laundering reporting has to make the final decision.
If you want to mitigate a high-risk result and you’re an employee, you can send a mitigation request to the person in charge of your money laundering reporting. You can do this through your client’s risk assessment. This request will be sent to the person in charge of money laundering reporting in your firm. They will need to then accept the mitigation request through the client’s risk assessment.
Remember to always document why you are reassessing the client. Your notes will be saved in your audit trail and are your best line of defence if you’re ever investigated for involvement in money laundering.
What are reusable client profiles?
If you have many similar types of clients and want to save time risk assessing them, you can purchase a template or templates (depending on the number of different clients you have) and pre-fill in a generic set of answers. You can then simply upload the generic set of answers to each client to make your compliance easier.
Will AMLCC continue to be updated according to AML legislation and guidance?
Yes, AMLCC will continue to update all its content as AML evolves.
How do I request a biometric identity verification check from my client?
After you initiate a check, your client will immediately receive a text message from AMLCC and an email from firstname.lastname@example.org. These explain ‘You have an AMLCC ID confirmation request’ and include the link to start the process.
If they do not respond to the initial request, your client will receive reminder text messages and emails every 24 hours that tells them how long they have left until their request expires.
Your client has 7 days to complete the verification process, before the request expires. Please inform your client of this deadline as the request cannot be resent once it has expired. If your client doesn’t respond within the 7 days, you’ll need to send a new request (at your own cost).
UK ONLY: Do I need to register with the ICO under the Data Protection Act to use AMLCC?
Yes, you will need to register with the ICO under the Data Protection Act as the act regulates the use of “personal data” which covers obtaining, recording and holding the data.
UK ONLY: Which provider does AMLCC use for online identity validations?
The online client identity validation tool is provided by Equifax and produces online address validations for residents in the UK. We have a link to the Equifax database from our members’ website, enabling you to run online validations using the AMLCC system once you have registered.
UK ONLY: How much does it cost for an online identity validation?
The online client identity validations cost from £1.65 to £3.95+VAT each. If you need to carry out multiple identity validations, you will get a discount on purchases of 50, 100, 250, 500 or 1,000. You can buy client identity validations through your AMLCC profile.